Refund Policy
At Hautee Hair, we are committed to delivering premium quality wigs you’ll love. Due to the nature of our products, we maintain strict hygiene standards.
Returns
We accept returns within 7 days of delivery, but only under the following conditions:
- The wig must be unused, unworn, and unaltered
- Lace must not be cut
- The product must be in its original packaging
- No signs of styling, washing, or product use
If these conditions are not met, the return will not be accepted.
Non-Returnable Items
For hygiene reasons, we do not accept returns on:
- Wigs that have been worn, styled, or altered
- Custom or personalized wigs
- Clearance or sale items
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you receive a faulty product, please contact us within 48 hours of delivery with clear photos
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Order Cancellations
Orders can only be cancelled within 12 hours of purchase. After this period, your order may already be processed or shipped.
Contact Us
If you have any questions or would like to initiate a return, please contact us at:
Email: your@email.com